3D Ultrasound: FAQ | 3D 4D HD Ultrasound Michigan | 3D Baby Boutique

Office Policies

3D Ultrasound Policies

3D Baby Boutique is dedicated to providing you with a one-on-one personalized experience. Our policies are in place out of respect for all of our clients and our staff.

OPENING HOURS

We are open BY APPOINTMENT ONLY & our hours may vary. Appointments are available on Tuesdays & Thursdays 9am-6pm, and every other weekend on Saturday 12pm-8pm & Sunday 10am-3pm. BOOK ONLINE NOW or call (248) 965-9557 Mon-Fri 9am-6pm for an appointment.

ARRIVAL TIME

Please be sure to arrive at your scheduled appointment time, as we CANNOT ACCOMMODATE EARLY OR LATE ARRIVALS. Our office runs strictly on an appointment schedule. Time slots are reserved on a one-on-one basis, at appropriate intervals that allow us time to prepare for your service. We respect your time, and ensure that your appointment will start within a few minutes of your scheduled time.

Please do not arrive to our office excessively early. Arriving 5 or even 10 minutes early is perfectly fine and appreciated. However, 20-30 minutes early or more is very excessive & inconvenient. Even if you don’t mind waiting, overly early arrivals disrupt the flow of our office and can make your sonographer feel rushed. Also, we may not even be open at the time, especially if you are the first appointment of the day or first appointment after a small break.

CANCELLATION POLICY

Your appointment time is reserved especially for you. We understand that sometimes schedule changes are needed, and we respectfully request AT LEAST 24 HOURS notice to cancel/reschedule. Any scheduling changes made within 24 hours of the appointment time will be charged a $40 cancellation fee. THIS IS NON NEGOTIABLE. This cancellation policy allows us an opportunity to fill your time slot & offer it to other clients who may be able to utilize the time.

SICK POLICY

Please help us maintain a healthy environment for all of our expecting clients and families. If you are sick (including a cold, fever, flu etc), are getting over an illness, or have the onset of symptoms of an illness, please call to reschedule (with no cancellation fee). If you arrive with symptoms of an illness, you will not be serviced and will be charged a $40 cancellation fee. Please wait until you have been well for at least a week before coming in for an ultrasound.

LATE ARRIVALS

We regret that late arrivals will not receive an extension of scheduled appointment time. In special cases, we may be able to accommodate a partial or full appointment. This will be at our discretion & only with proper advanced notification of your late arrival. Your service may be shortened in order to keep on schedule. If you are unexpectedly running a few minutes behind, please call (248) 965-9557 and leave a message. If you are more than 15 minutes late, you may need to reschedule your appointment due to time constraints.

NO SHOW POLICY

Clients who fail to show for appointments will be charged a $40 cancellation fee and may be asked to pre-pay for future services. It is important that our sonographers are compensated for reserved time slots.

REFUND/RESCAN POLICY

ALL SALES ARE FINAL & THERE ARE NO REFUNDS ON ANY SERVICES RENDERED.
Remember you are paying to see your baby as they are, at the time of your appointment & watch them interact in their natural environment. We guarantee that we will always try our very best to get beautiful images of your baby’s face. However, results may be affected by factors beyond our control (i.e. position of the baby). We make no guarantee that the images will always meet your expectations or look like other images you have seen.

RESCANS: If we are unable to obtain any suitable images, we will offer a ONE-TIME RESCAN at no additional cost to you, at the sonographer’s discretion. Rescans are 10-15 minutes long and are must be scheduled within 14 days, on Tuesdays & Thursdays only.

FOR EARLY GENDER PACKAGES: A rescan will be offered any time the baby’s gender cannot be determined, as long as you are at least 15 weeks at the time of your appointment.

Have a question about 3D ultrasound appointments? Chances are you’ll find an answer HERE.

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